Done means done, with the photo to prove it.
Each job type can require an after photo, a note or answers to close-out questions. The app shows the checklist and won’t close the job until it’s met.
Why it matters
A job marked done with no photo turns into an argument when the customer calls back, and nobody can show what was actually done.
In practice
- Streak-free, on record. A window cleaning company requires two after photos on commercial jobs, so when a property manager asks about a missed pane, the office can show the photo from that day.
- Readings on every tune-up. An HVAC company adds close-out questions for filter size and refrigerant check to its tune-up job type, and the answers are saved with each job.
How it works
Set the proof per job type
An after photo, a note, an on-site step, close-out questions, or nothing.
Technicians see a checklist
The close-out screen shows what this job type needs before it can close.
Closing waits for proof
The job can’t close until the checklist is met.
The customer sees the result
The “done” email carries the after photo and the technician’s note.
Key features
Rules per job type
Require proof on the services where it matters and leave the rest alone.
Close-out questions
Yes/no, choice, text, number and photo questions you build for each job type.
After photos
Taken on the phone at close-out and kept on the job’s timeline.
Exceptions are recorded
An admin can close without proof only by giving a reason, and it shows in reports.
Closed with proof, counted
Dashboards show how many jobs closed with the proof you asked for.
Honest status for customers
Customers see whether a job was completed or closed without the work, with the reason.
Common questions
Will this slow technicians down?
It only asks for what you require, and only on the job types you choose. Many companies start with photos on a few services.
Can the office close a job without proof?
An admin can, with a reason. The reason is kept and shows up in reports.
Where do the photos go?
On the job’s timeline in the office, and the after photo goes to the customer with the “done” email. See job tracking.