Customers know where their job stands without calling.
Every job gets a number and a private tracking page. Customers get an email when the job is received, when work starts and when it’s done, with the technician’s after photo.
Why it matters
When customers hear nothing, they call to ask, or book someone else.
In practice
- A window cleaning company. After a storefront cleaning, the owner gets a “done” email with the crew’s after photo, rates it five stars and forwards it to the landlord.
- An HVAC company. A homeowner opens the tracking link and sees the job moved to “work started” with a note that the part was replaced, instead of calling the office.
How it works
A number right away
A job number and a private tracking link on screen and in the confirmation email.
One email per real change
Received, work started, done. Checked against a send log, so no duplicates.
Before and after
The done email shows the after photo and the technician’s note. Not right? The customer can reopen within 7 days.
Key features
Progress tracker
A simple tracker from received to done, with the public updates your office chooses to share.
Email updates in English and Spanish
One email per real status change, in the customer’s language.
Editable templates
Edit every email in the admin portal, with a preview and a test send.
Look up by number
A lookup by job number shows the public status and the street, never the house number.
Rate and reopen
A one-to-five rating, and “Is it done right?” with reopen within seven days, routed back to a supervisor.
Personal replies
A public reply from the job page emails the customer and shows on the tracking page.
Common questions
Do you send text messages?
Not today. Updates go by email and the tracking page.
Can we change what the emails say?
Yes. Every template is editable, with your phone number and wording.
What happens if a customer reopens a job?
It goes back to a supervisor with the customer’s note, and the history stays on the job.