The emails customers already send, turned into jobs.
Your company gets its own intake address. Each email lands in a review inbox with a suggested job type, the address it mentions and its photos, and your office files it with one click.
Why it matters
Customers email whoever they can find. Those messages sit in personal inboxes, get forwarded twice and never become a job anyone tracks.
In practice
- A window cleaning company. A property manager emails “Units 4–12 need windows before move-in” with a site photo. The office files it as a job with the address already pinned.
- An HVAC company. A customer replies to the “work started” email with a question about the warranty, and the reply appears on the job for the technician to see.
How it works
A customer emails
To your intake address, or forwarded from an address you already publish.
It waits for review
With a suggested job type, the address it mentions, photos and nearby open jobs.
The office decides
File it as a job, add it to an open one, reply that it isn’t a job, or mark it spam.
Replies stay together
When the customer answers an update email, the reply lands on that job’s timeline.
Key features
Ready to file
The phone entry screen opens with the sender, suggested type, pin and the customer’s words already filled in.
Duplicates first
Open jobs near the same address show beside the email, so staff add to a job instead of filing twice.
Replies thread
Answers to update emails join the right job’s timeline.
Filters the noise
Auto-replies, mailing lists, bounces and floods are kept out of the inbox.
Automatic acknowledgement
A short reply in English or Spanish, at most once a day per sender.
Nothing waits unseen
A count in the sidebar shows how many emails are waiting for review.
Common questions
Do we have to give out a new address?
No. Forward an address you already publish, like service@, to your intake address.
Does every email become a job?
No. Staff review each one; only real service requests are filed.
What about attachments?
Photos are attached to the job when it’s filed. Other attachments stay with the email.