Answer the question before it becomes a phone call.
“Do I need to be home?” “Do you clean screens?” Short help articles show up as customers pick a service, in the chat, for your office staff and for crews in the field.
Why it matters
Many calls are questions, not jobs. Each one still takes someone away from scheduling work.
In practice
- A window cleaning company. An article linked to “Residential windows” explains that the crew needs gate access but not someone at home, so fewer customers call to ask before booking.
- An HVAC company. An article on “Change your filter first” shows when customers pick “Weak airflow”, and some find the fix without a truck roll.
How it works
Write short answers
In English and Spanish, linked to the job types they help with.
Customers see them first
In the website widget and the chat, before the form.
Count what they saved
“This answered my question” is counted for each article.
Key features
Simple editor
Title, summary and body with lists and links, a live preview, and draft or published status.
Linked to job types
Link an article to a service so it appears when a customer picks that service.
Used by the chat
The AI chat answers from your articles before offering to file a job.
For the office
Office staff see the same articles on the phone entry screen while on a call.
For crews too
Technicians open the same answers in the crew app, with a large-text “show the customer” mode.
Views and answered counts
Views, helpful votes, “answered my question” and “filed anyway” for each article.
Common questions
Who writes the articles?
Your admins and team leads. Most companies start with five to ten answers to their most common questions.
Are articles public?
Yes, once published. Counts of views and answers contain no personal data.
Can articles be in Spanish?
Yes. Write each article in English and Spanish; Spanish falls back to English when empty.