Your technicians’ day, on the phone in their pocket.
Assigned jobs on a list and a map, today’s route with Navigate, en route and on site with a tap, and close-out with photos. It runs in the phone or iPad browser, no app store needed.
Why it matters
Crews start the day with a printed list and call the office for every change, and the office doesn’t know a job is done until someone gets back to the shop.
In practice
- A day of storefronts. A window cleaning tech opens My route, works through the stops in order and taps on site and resolved at each one, so the office knows where the crew is without a phone call.
- A maintenance call that needs a part. An HVAC technician puts the job on hold with the reason “waiting on part” and hands the next job to a coworker who is closer.
How it works
See my work
Jobs assigned to me and open jobs nearby, sorted by priority and distance.
Drive the route
Stops in the order the office planned, with Navigate to the next one.
Work the job
En route, on site, on hold or hand off, with the customer’s photos and answers.
Close it out
After photos and the job type’s close-out questions, then done.
Key features
My work and Nearby
Assigned jobs by priority and distance, plus open jobs close by, as a list or a map.
My route today
Stops in driving order with miles and minutes, and Navigate to the next stop.
Status in one tap
En route, on site, on hold and resolved, each one updating the office and the customer.
Hand off a job
Move a job to another technician without calling the office.
Help and answers
Your company’s answers to common customer questions, with a large-print view to show them.
Phones and iPads
Big buttons, light or dark appearance, and side-by-side list and map on an iPad.
Common questions
Do technicians need to install anything?
No. The crew app runs in the browser on any phone or iPad, and can be added to the home screen like an app.
Does it work without signal?
It needs a data connection to load jobs and send updates.
Can technicians see customers’ phone numbers?
No. Customer contact details are hidden from field roles.
How long does it take to learn?
Most technicians pick it up in one shift. A built-in guide covers every screen; see the help center.