Help built into the product.
An office guide and a technician guide, a “?” on every page, and Ask Sentra Scheduler, an assistant that answers how-to questions from the guides.
Why it matters
Training fades, and new hires get stuck at the moment nobody is around to ask.
In practice
- A new seasonal hire. A window cleaning company’s new technician asks the assistant how to hand off a job, and gets the steps with a link to the guide.
- Your procedure, written once. An HVAC company adds its own article on what to photograph at a furnace install, and technicians find it in the app.
How it works
Open the guide for this page
Every page has a “?” that opens the right article.
Ask in plain words
Ask Sentra Scheduler answers from the guides and links to them.
Add your own
Add your company’s procedures and hide built-in articles you don’t need.
Key features
Guides by role
Office and technician guides; admins can preview what technicians see.
Ask Sentra Scheduler
Answers how-to questions from the guides, with links to the articles.
Your own articles
Write up your company’s procedures next to the built-in guides.
What people ask
Top and unanswered questions, so you can see where training is needed.
Read-only assistant
The assistant explains how to do things; it can’t read or change jobs.
In the crew app too
Technicians get their guide and the assistant on their phone.
Common questions
Is this the same as the customer knowledge base?
No. The help center is for your staff and technicians. The knowledge base answers your customers’ questions.
Can the assistant see our jobs?
No. It only answers from the guides.
Can we hide articles that don’t apply to us?
Yes. Admins can hide built-in articles and add their own.