Data processing addendum

Draft for legal review

Roles

Your company is the controller (or “business”) of the personal data it puts in Sentra Scheduler: information about your customers, staff and technicians. CSP is the processor (or “service provider”), acting on your company’s documented instructions.

What the DPA covers

• Purpose: providing, securing and supporting Sentra Scheduler
• Categories of data: your customers’ contact details and service addresses, job content and photos, chat transcripts, staff and technician accounts, optional technician locations
• Subprocessors: listed on the subprocessors page, with notice of changes
• Security measures: see security
• Breach notification: without undue delay, within the time set in the customer agreement and applicable law
• Deletion or return of data at the end of the contract
• Assistance with requests from individuals to access, correct or delete their information
• Audit information on request

Request the DPA

The full DPA is available for signature on request: contact us or email [email protected].